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business management, businessbuildingstrategies, Goal Setting, Implementation, Mindset, organizational behavior

The Power of Gratitude for Your Business

It’s officially the holiday season, a time for cozying up next to the fireplace, enjoying winter festivities, and most importantly, a time for giving thanks. According to Harvard Health, “Research suggests that one aspect of the Thanksgiving season can actually lift the spirits, and it’s built right into the holiday — being grateful.” Showing gratitude helps people feel more positive emotions, deal with adversity, and build strong relationships. This is true not only in our everyday life but also in our work life or in our business. Gratitude in the workplace can affect the overall work climate and promote a sense of belonging to something greater than ourselves–to feel a sense of meaning at work. With gratitude, the more you give the more you get in return. So how does showing gratitude affect your business?

Showing gratitude towards employees or coworkers can be extremely beneficial to a business owner. When hard work is not only recognized, but appreciated, this can directly influence performance, productivity, and retention. When a person feels acknowledged and appreciated for their work, they are more likely to continue to perform well and are more inspired to improve business outcomes. The best part of all, a simple thank you can go a long way, at no cost for you.

By showing gratitude in the workplace, you are creating an environment where all employees are happy to go above and beyond because they feel valued and appreciated. The direct results of this will include overall happiness amongst your team, trust from your team, boosts in self-esteem, and better performance. Let’s face it, no one enjoys an ungrateful employer. Many times, acts of gratitude are not received well because they are achievement-based as opposed to employee-focused. Authenticity is key in creating a positive environment in the workplace. Consider writing handwritten thank you notes to your employees to show your appreciation. It is also important to acknowledge the small things that sometimes go unnoticed. This will encourage your team to pay close attention to detail. 

Gratitude is a form of self-love. Pass it forward and improve organizational behavior. As you begin to acknowledge and appreciate the small things, you’ll be surprised at how your company culture begins to change. Gratitude leads to kindness, generosity, and empathy and it even promotes better sleep & improves your mental & financial well-being. Take every opportunity you can to make your business more personal, and never forget about the ones who have helped you reach the point you are at right now.

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Invest in Your Business, You’re Worth It!

If you’re looking to grow or expand your business, there’s only one way to get yourself there, you need to invest in your business. Many small businesses, such as a virtual assistant business, can be started at a fairly low price, as there are plenty of free resources available. However, when you’re ready to level up and grow, you will need to invest your time and money. So why is investing in your business a good idea and in what ways can you invest in your business? We’ve gathered a few ideas. 

In order for you to make more money, you’re going to need to learn to spend it too. Once your business starts to pick up, you’ll find it hard to manage all the programs and workloads that you’ll start to encounter. For example, you can easily start a Virtual Assistant business with as little as a cellphone, desk space, and a laptop. However, once you start to gain a few clients, you’ll find it hard to manage so many tasks. You’ll want to invest in management programs and possibly think about onboarding some staff to help you manage the workload.

You work hard for your business, and once you begin to spend your hard-earned money on outsourcing tasks, you’ll be working smarter, not harder. You’ll slowly begin to see your return on that investment as you’re able to work more efficiently without the stress of being overwhelmed by the workloads. Handing over those tasks you simply don’t enjoy will allow you to continue seeing results while being able to focus on what you most enjoy in your business. 

One of the greatest investments you can make in your business is in marketing. Without a solid marketing strategy, your business’s progress and growth will be protracted. Having a strong marketing strategy can allow you to grab your current customers’ attention and aid you in finding new ones as well. 

Lastly, you should prioritize investing in your staff or employees. Your team is your foundation for success in your business. Delegating down allows your business to grow and prosper. Investing in your team is also just as important. You want to make sure you provide the proper resources and training for your team in order to increase productivity and reduce turnover. There should be clear guidelines and values for each team member to follow to save costs and increase profitability. 

It can be confusing trying to decipher what the correct investments for your business are. It’s important however to remember that to earn money you’ve got to spend money. If you’re looking to delegate down and start to grow your business, we may be just the perfect fit for you. If you’re ready to increase productivity and create Standardized Operating Procedures, we can get you started so your whole team can work more efficiently and help you grow your business. 

Visit us at http://www.geneanroberts.com

business management, businessbuildingstrategies, Digital Marketing, executive assistant, Goal Setting, Mindset, small business, social media management, Social Media Marketing, virtual assistant, virtual assistant services

Vision and Belief for Business Owners

In all goals or tasks we complete, we are guided by a purpose. Having a clear sense of vision for your business allows you to define and achieve short-term or long-term goals. This is the first and most crucial step in starting or running a business. If you don’t know where you’re going, how do you plan on getting there? More than just a goal, a vision is the embodiment of our hopes and dreams for your business. With the tools at your disposal, you make those dreams a reality. You don’t need a degree in business or years of experience to build a vision for your business. Trusting in your capabilities is the key to making a change and seeing results. We’ve gathered our tips and tricks for building and growing your vision as a business owner. 

  1. Believe in yourself: 

Believing in yourself is step 1. If you don’t believe you are capable of achieving your goals, odds are you won’t. One reason many business entrepreneurs fail is that they give up after failing. Don’t get stuck in the situation or dwell on your failures. Instead, overlook the failure and find ways to the road to success. There are millions of business owners who have walked in your shoes and know what it feels like to fail or make mistakes, but they wouldn’t be where they are if they hadn’t picked themselves up and tried harder the second time around. Every successful business goes through phases, but don’t let it be your downfall. 

  1. Write it down:

Once you’ve developed confidence in your entrepreneurial abilities, you are ready to get your vision on paper. I recommend starting with 3 essential pillars of finding a vision: mission statement, vision, and values. Your mission statement will define what you’re there to do. It is the general heading of what your business is. Remember, your mission should be timeless and rarely, if ever, change. 

Your vision is where you aspire to be once you’ve achieved your mission. A strong visions statement defines where the company is now, and where you would like to be in the future. Focus on your business goals and future aspirations. Your vision should be uplifting and inspiring. 

Building upon your mission and vision, you need business values. What do you stand for? What core values make up the DNA of your business? By defining your values, you can better guide business decisions and customers can know what to expect from your service or product. Make sure to use strong concrete language to make it clear what your values mean and how they represent your business.

  1. Patiently, confidently, work at it

You have the power to make an impact through your business endeavors. You have something useful to offer the world. Build that confidence, create a concrete message and vision, and work towards building it. When your audience interacts with you or your business, they should find value in it. As entrepreneurs, we need to have a little faith that if we keep at it, everything will turn out fine in the end. If you set achievable goals for yourself, believe in your abilities, speak into existence what you want for your business, and work towards those goals every day, you will see results.

If you are already in business but have felt overwhelmed with the workloads and stress of growing your business, you may want to think about outsourcing to a virtual assistant. Virtual assistants are easy and affordable and can help you achieve all your business goals. It’s no secret that investing in your business is incredibly useful in achieving success. 

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3 Tools to Master as a VA

As a virtual assistant, you may be given a variety of responsibilities by clients. Sometimes, it becomes difficult to manage so many different tasks. As my business grew, and I started to receive more clients, I started to realize that I didn’t just need to manage client work, I needed to manage my own time and work. 

How can you juggle it all? 

So, from experience, I know that clients expect quality work, timeliness, organization and efficiency. Below are 3 tools I have found were needed the most, especially when first starting my virtual assistant business. 

Microsoft Office- Creating Documents, PowerPoints, Spreadsheets, etc. 

It’s no secret that Microsoft Office is a user-friendly software. As a virtual assistant, I have been responsible for creating documents, contracts, content calendars, and a variety of other tasks for my clients.

Powerpoint, Excel, and Word are ones I use most, but there are other Microsoft Office programs as well. Microsoft Word is one of the most basic tools to use when connecting with people online. Regardless of the type of documents you will create, Microsoft Word is one of the biggest need-to-know programs. 

Google Calendar/Outlook Calendar- Managing Multiple Calendars

Your clients are busy business professionals. As a result, they are typically unorganized. They rely on you to keep them on track. They will have a variety of events, campaigns, meetings, and calls that need to be scheduled. Knowing how to use both calendars in your VA business is a must. And these are the most common. Google and Outlook both provide a variety of different tools to help you keep your clients on track. Both provide similar, easy-to-use features which can help you. It also will help your clients stay more organized. 

Gmail/Outlook Email-Email Organization and Filtering 

One job you may have  as a virtual assistant is helping organize and maintain your client’s email. Sorting through 9,000 emails, most of which are junk, is the last thing a business owner wants to do. They have a business to run.

Learning to master the different tools within Gmail or Outlook Calendar have benefited me as a virtual assistant many times over. Many business owners are in need of Email Organization. They need VAs like you to help them filter out the trash from the important emails. Gmail and Outlook Email are free. If you don’t know how to use them, Youtube has tutorials available to train you.

These are just a few things I needed most when first starting out as a virtual assistant. As you grow, you can expand your knowledge and learn more skills along the way.  But these are a good start.

We started at zero a year ago. It was just me and a crazy decision to start my own virtual assistant business. As a result, I hit 6 figures in 10 months.

Do you want to learn the skills needed to start your own virtual assistant business and turn it into a 6 Figure company? Check out our brand new 6 Figure Virtual Assistant course where we dive into all of our tips and tricks for becoming a 6 Figure VA. Here is another post we did called Launch Your Business With the 6 Figure Virtual Assistant Course

business management, businessbuildingstrategies, Digital Marketing, executive assistant, personal assistant, small business, social media management, Social Media Marketing, virtual assistant, virtual assistant services

Launch Your Business With the 6 Figure Virtual Assistant Course

Setting up a business can be scary, but it doesn’t have to be. In any career, when you utilize the tools and information available to you, you can learn as you go and still achieve great success as a business owner. That is what being a Virtual Assistant is all about. That’s why we have created a course for any existing or new Virtual Assistants who are looking to increase their earnings and achieve success in their business. We have gathered our tips and tricks to becoming a 6 Figure VA to help you boost or kickstart your Virtual Assistant business. Are you ready to work on your own terms and by your own design? Then this course is exactly what you’re looking for. 

VAs who know their stuff get paid better. It’s true. The more skilled you are, the more you can charge! This course will show you step by step how I grew my business from nothing to 6 figures in only 10 months and now have a team of 7 helping over 20 clients every month! I won’t teach you anything that I myself haven’t done. And I will give you all my secrets! Here’s what you can expect from this course:

  1. Full Access to the 10 Module Course
  2. Bonus 11th Module!
  3. Tons of Free Downloads
  4. Access to a Members Only FB group
  5. Live weekly training in FB group 

In this course, you’ll learn about the different types of VAs, what you need to set up your office, how to find the perfect niche for you, where to find clients, how to get the clients to say yes to you, contracts, and paperwork, payments and much more! So what are you waiting for? You’ve got everything it takes to become a 6 Figure VA and I’m excited to be your helping hand on this journey. Our course is now available for preorder. Don’t miss out on this amazing deal. 

PRE-LAUNCH PRICE ONLY $247! 

This deal won’t last! On launch day the price goes back up! 

Get it at http://www.geneanroberts.com

business management, Digital Marketing, small business, social media management, Social Media Marketing, virtual assistant, virtual assistant services

Being a Virtual Assistant May Change Your Life!

Let’s set the scene, you wake up on a Wednesday at 8 am. Feeling sleepier than usual? No meetings till noon? You decide to sleep in and have your morning coffee at 11 am. You’ve had time to sleep in, relax, and catch up on your work on your own time. This can only be the fabulous lifestyle of a virtual assistant. A virtual assistant is a self-employed worker who specializes in offering administrative services to clients from a remote location, usually a home office, working their own scheduled hours. This is just part of the many perks of being a virtual assistant. 

Not only do you get to work from the comfort of your own home, but you are able to have so much more flexibility as a virtual assistant. According to studies, 29% of remote employees said they struggle with work-life balance, and 31% said they have needed to take a day off for their mental health. As a virtual assistant, you have the ability to work whenever and from wherever you want. When you need to stop and take a break to take a mental check, you can do so at any time of the day. Thanks to the developments in technology, working from home has never been easier. 

Another reason why working as a virtual assistant is great is because you only provide the services you choose to provide. If graphic design and website management aren’t your favorites, you don’t have to do it. As a virtual assistant, you decide what your specialties are, what services you provide, and what you will charge for those skills and services. Additionally, there is a wide variety of services to choose from. Virtual assistant services range anywhere from general administrative tasks to social media management. It’s your business, so you design it your way. 

A study by Stanford of 16,000 workers over 9 months found that working from home increases productivity by 13%. It’s interesting that once you change a work environment to something calmer and more comfortable, how productive people can actually be. Working from home removes the pressure you receive from employers and other coworkers. When you work for yourself, you make the rules and you control all aspects of your job. While hard work comes with any business and job, there is nothing more rewarding than being able to work on your own terms. 

Have we hooked you yet? What could be more perfect than being your own boss? Well, as we said, running your own small business comes with hard work. Becoming a virtual assistant can yield great success. 

Virtual Assistants can even make up to 6 figures working right from their home. Wondering how to run a successful virtual assistant business? Don’t know where to start? Is your virtual assistant business growing at a stagnant pace? 

I started out working as a VA in 2010 as a side gig to my regular job. I would continue to work as a VA for a few years on and off for a few different companies. Now, this was still a side hustle and continued as a side hustle alongside my job. Just taking a client here and there as a part-time virtual assistant. It never became more than that. Until it did. 

Before I knew it, I realized the potential in my VA business and eventually expanded into a full VA Team in just a few short months. I’ve got a few tricks up my sleeve and I’m excited to share that with other existing or aspiring virtual assistants. I’m proof that you can run a successful business right from the comfort of your own home or Hawaii, or anywhere there’s an internet connection really.

That’s why I’ve created “The 6 Figure VA Course” in order to help other virtual assistants reach their full potential. Find out more info at www.geneanroberts.com

Finding Clients in Your Niche
process management, small business, social media management, virtual assistant, virtual assistant services

Finding Clients in Your Niche

Finding and marketing towards your niche audience can set you up for success in your business. Niching down may worry some small business owners due to fear of limiting services and exposure. However, as a small business, you cannot provide every solution to every problem, as larger corporations might be able to. By niching down, you can limit competition, become an industry leader, target your consumers better, and build a strong and loyal customer base. Once you become confident in your expertise, this will shine through in your product or service, which will attract new clients within your niche. The first step is analyzing your business as a whole and what you can offer to your customers. 

To find your niche, analyze your interests and passions. What kind of problems are you able to solve in your business? Once you’ve established what your niche is and what you specialize in, how can you find more clients within your niche? 

  1. Identify Your Target Audience: In order to find new clients within your niche, it is important to consider your current customer base. What does this customer base consist of primarily? 
  2. Problem-Solution: What unmet need are you able to provide a solution to given this customer base specifically? Find gaps within the marketplace. The more you can hit on the pain points of your niche market, the more success you will have. 
  3. Research: As you narrow down your target audience, the process of understanding their needs and wants becomes much easier. As your niche may be narrowed down to a specific age group or category, you can conduct research in order to find out their needs, goals, motivations, frustrations and expectations. Evaluate the data on the demographics of your niche market and work towards solving the issues that these specific groups face and how you can be the solution to these problems. 
  4. Market: Once you’ve identified, researched, and created a plan for targeting your niche market, you can begin to market your business specifically to match the needs of these customers. Targeted ads, blog posts, social media branding and podcasts are great tools to use to find new clients within your niche. 

Whatever it is that you do, perfect it. If you can do it better than others, market to those who value your product or service because it provides a solution to a given problem. With your confidence in your expertise, you will attract customers within the same niche. Finding your ideal client begins with you. Do you have a business plan? Do you know who you’re marketing to? What do they need that they cannot find in your competitors? Once you have answered these questions, you will be able to properly market your niche audience. 

Content Marketing Agency
business management, Mindset, small business

Why It’s Important to Take Good Care of Your Employees

Having a great team for your business is essential for thriving as a business. As a business owner, you are not only in an authoritative position but also a leadership position. It is important to provide your employees with the essential tools needed in order to properly perform well. Without a solid foundation for procedures, you will be left with an unorganized and ill-equipped team. As a result, you will often receive low-quality work, confused employees, and risk of error. How can you show your employees you care? The easy answer, have some written procedures in place for your business!

In order for work to get done, you should be working towards maximizing accountability for results and creating a comfortable work environment for employees to thrive in. In order to do so, you need to set clear expectations. With clear expectations, there is less room for confusion and you become more transparent with your employees. Once you have set these expectations, you will quickly be able to track progress from your team. 

By setting expectations, you are setting your team up for success. Your employee should be treated with care and respect as they are people and not just a number. Place focus on the importance of caring for your team by ensuring they have the tools that set them up for success. 

Simply setting expectations, however, can be counter-productive if you don’t have a set of procedures in place for employees to refer to when working on tasks. What are the benefits of having these procedures?

  1. Clear instructions

Different tasks require different steps. In order to properly train new employees and keep the whole team on track, everyone should be given the same set of guidelines to ensure everything is done correctly the first time. 

  1. Quick problem solving

By readily having procedures at their disposal, employees will be able to utilize these tools to quickly resolve any uncertainty that may arise from completing a specific task, which in turn, reducing downtime and getting tasks finished more quickly

  1. Improve and collaborate

Procedures allow us to evaluate how well a task is being done. When tasks are shared and completed by a team, the team can then offer suggestions for better methods of completing the task. This allows you to make adjustments in your procedures in order to work efficiently. 

Caring for your employees and making sure they have all the necessary tools in order to do well will be reflected in the output of the work they do.  Making sure your new and existing employees know what is expected of them will help eliminate errors and increase productivity. In order for these procedures to run smoothly, it is also important to take into account the importance of trial and error. Listen to your employees and take into consideration their feedback and make note of what works well and what does not. If you have not yet created a set of procedures for your business, we highly recommend getting started. Feel free to reach out and ask about our new SOP services. 

Best Digital Marketing Company
small business, sop creation, Standardized Process, virtual assistant services

Best Customer Service Practices for Your Business

If you’re looking to provide value, retain customers, present business value, or reduce employee turnover, you must provide exceptional customer service to your customers. It is not only the business owner’s responsibility to focus on customer service, but the responsibility of the entire team. Customer service is especially important for small businesses as you are working hard to gain new customers and keep them coming back. Have you ever walked into a retail store or a restaurant and the staff seems to be miserable and is not at all eager to cater to your needs? How likely is it that you will return to this establishment or leave them a good review? Not very likely. As business professionals, we need to ensure that all our customers receive the utmost respect and care, as they are the reason we are still in business and we would like them to continue doing business with us. Surveys actually show that customers claim that they are willing to spend more with businesses that provide a positive service interaction. We’ve gathered some tips that will help you consistently provide excellent customer service and will allow you to exceed your customers’ expectations.

Know your product/service:

In order to sell your product or service, you need to be familiar with and have an expansive knowledge of it. If a customer comes to you with a concern or doubt, you must be able to discuss features and give valid insight into the product or service. It’s your job to upsell and provide value to your customer. As a business owner, it is important to keep in mind that you have the ability to offer a solution to a given problem. Make it your goal to know the ins and outs of your product or service so that your customer chooses your business instead of your competitors. However, avoid making any false promises or guarantees. We want to make sure we are always being genuine and truthful with our customers. 

Be Present and Attentive:

This is arguably the most essential part of customer service. In this day and age, we live in a very fast-paced environment. That being said, when a customer is left waiting for a response or doesn’t receive attention in a timely manner, it is unlikely that you will be their preferred choice in business. Whether it is in person or online, you must remain attentive to your customers at all times. Taking hours to respond via phone, email or social media might lead to the customer looking for other options. We want our customers to know that we value their time and preference. That being said, place focus not only on responding quickly but also on resolving any issues they may have in a timely manner. 

Keep a Positive Attitude:

The golden rule applies to customer service. Treat your customers the way you would like to be treated, with respect. Your attitude is everything and we never want to come across as rude or dismissive to our customers. It is inevitable that we will come across difficult or sassy customers. However, we cannot allow this to affect how we treat our customers. When a customer is perceiving our attitude in person, it is important that we keep a positive tone of voice, proper body language, and an inviting facial expression. This is much more difficult to present when communicating online with a customer. Consequently, we must go the extra mile when handling customers online. Always use positive language and focus on what you CAN do for the customer as opposed to what we CANNOT do for them. Make sure to always thank your customer for doing business with you. 

It is no secret that customer service should be a top priority for you and your team. Consider monitoring the communication styles of your employees to make sure all your customers are being treated equally and fairly. Listen to the feedback you receive from customers and adjust your customer service communication styles accordingly. Direct communication with customers can sometimes be difficult if the customer isn’t cooperative or understanding. Remain patient and trust in your ability to be the solution to their problems.

Small Business Marketing Agency
Implementation, SOP, Standardized Process

Why Companies Need an SOP Process

Picture this: You’ve opened up the business of your dreams. Everything seems to be running smoothly, but as you progress and grow, you will slowly be changing the procedures and guidelines in your workplace. New employees will flow in and out. Through this process, it is important to maintain a formalized process in order to improve efficiency and productivity for your business.

While you may have confidence in your team, it is essential to keep everyone on the same page when taking on daily tasks. So, how can you keep your business running like a well oiled machine? If you don’t already have Standard Operating Procedures (SOPs), you may want to consider implementing them. 

What are SOP’s?

They are documented processes that a business puts into place to ensure tasks and daily activities are executed properly and efficiently by all team members. SOPs can be in the form of written out steps that highlight, in depth, the procedures and expectations that are to be delivered consistently. SOPs for all businesses will vary in regulations and operations, but ultimately, the goal is to keep your growing company running smoothly as is undergoes industry changes and development.

So why do you need SOPs and how can you get started? We’ve gathered a few reasons why your company can benefit from Standard Operating Procedures and our favorite app for adapting this business tool. 

Produce Results

To have a successful business it is important to remain consistent. In order to do so, SOPs can help your team members follow standardized procedures that will yield better results and lower risk of error. Considering every person works and learns differently, having the same guidelines and regulations set in place for everyone to learn will increase the chances of tasks being performed correctly. 

Better Employee Training 

When new employees have a detailed guide for success, this will make the training process and management of new hires much smoother. While learning through experience is beneficial, having the knowledge of how to properly deliver results can heighten confidence and improve ability to accomplish tasks with little error. 

Find Flaws 

When testing your procedures through SOPs, you open the door for improvement. As you are always working hard to improve your business, by laying out your procedures for others to follow, you can pin point what adjustments you need to make in order to keep your business running productively. 

Trainual

An amazing tool that can get you and your team started with Standardized Operating Procedures is Trainual. Trainual is an amazing tool for gathering all your SOPs and having them be easily accessible to your team. With a variety of templates and widgets, simplifying your standardized procedures is quick and easy. Here at Life By Design, our team members are skilled in designing SOPs for all business types.

Don’t know where to start or what SOPs you may need? Let us help you get started. Contact us HERE.